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FAQ

Frequently asked Questions



Shipping and Returns


Shipping


We know how exciting it is to receive that package at your door and we promise to do our best to get your purchase to you in a timely manner. Most in stock items ship within 1 - 3 business days. Please do not hesitate to let us know if you need something sooner and we can provide you pricing on expedited shipping.

Our standard shipping time is 5 - 7 days but cannot be guaranteed. We are shipping via USPS to help keep shipping costs down and cannot control any unforeseen delays that could arise.


Free Shipping on purchases over $150 excludes oversized items




Gift Wrap


Who doesnt love the suspense of receiving a beautifully

wrapped gift? Just let us know if you want your gift


wrapped and for an additional $ 5. 00 we can wrap


your gift ( excluding oversized items ) and include a gift card.



Returns

Your happiness is our greatest concern if for some reason you are not happy with your purchase we will gladly refund it for cash or a store credit .If an item does not fit we will gladly exchange it for a different size. We will ship the exchange back at no cost to the buyer but it is the buyers responsibility to cover return shipping fee. Original shipping fees are not included with refund and buyer is responsible for return fees. If an item arrives damaged we must be notified within 48 hours and we will work with you to correct the issue. All other returns must be returned within 14 days, as long as the following criteria is met: Item has not been worn, item has not been washed or used, tags are still on, in the case of party ware it must be in the original plastic wrapper unopened and unused. For all other items they must be in their original packaging and have not been used. The buyer is solely responsible for items lost during return shipping. If item is not received back to seller no refund or credit will be issued.



To return an item please email us at info@petiteenchantments.com

All custom items are final sale

All Seasonal items are final sale

All Sale items are final sale